FedNow Operations Center Lead

Company

Federal Reserve Bank of Boston

This is a 1st Shift role, Saturday through Wednesday.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, FedNowSM, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), and Check Services.

We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization.

Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service.

This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.

This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States.

Position Contributions –

We're seeking an exceptional Lead for our FedNow Operations team to provide strategic oversight and day-to-day leadership for the Federal Reserve's instant payment service.

The ideal candidate will drive operational excellence, foster team development, and ensure service reliability while championing the Fed's values.

The work week for this position is from Saturday through Wednesday.

This position requires that any days during the week (Monday through Friday) are on-site with some flexibility on the weekend (Saturday/Sunday).

Candidates must reside in a commutable distance from the bank.

What will be expected of you –
 


* Develop and maintain deep expertise on the FedNow Service, staying abreast of industry trends and best practices


* Facilitate high pressure troubleshooting calls with customers on Production issues 


* Ensure the continuous 24/7/365 seamless operation of the FedNow instant payment service


* Independently identify gaps within the FedNow ecosystem and proactively propose solutions


* Lead, develop, and mentor a diverse team of analysts, fostering a culture of continuous learning, innovation, and operational excellence


* Collaborate with cross-functional teams to enhance service delivery, resolve complex issues, and drive strategic initiatives


* Translate strategic priorities into actionable operational plans, ensuring alignment with organizational goals


* Identify and implement process improvements to enhance the efficiency and reliability of the FedNow Service


* Develop and implement metrics and reporting frameworks to measure and communicate operational performance


* Manage incident response for critical ...