Director, Field Service

Coke Florida is looking for a Director, Field Services based out of our Tampa location.

Working Monday - Friday with a flexible schedule based on business needs.

What You Will Do:

The Director, Field Service and Operations leads Coke Florida's Field Service organization and is accountable for delivering high-quality equipment installation, repair, and maintenance services across our customer outlets.

This role provides strategic direction, operation leadership and cross-functional collaboration to ensure best-in-class service, technician productivity and customer satisfaction.

Roles and Responsibilities:


* Lead a Field Service Operations team that includes Field Service Installers, Cooler Service/Refrigeration Technicians and Equipment Movers (CDL B) ensuring seamless delivery of installation, repair and service activities.


* Develop and execute a service strategy that supports Coke Florida's goal for equipment placement, customer satisfaction, market share volume and profit growth.



* Inspire, coach, and develop managers, supervisors and hourly field teams to drive high engagement and best-in-class service delivery.



* Establish and continuously improve best practices for responding to service calls, equipment issues and maximizing first-time fix rates.



* Review and leverage data, service tools and technology to drive operational efficiency, technician scheduling and support continuous improvement initiatives.



* Oversee key support functions to include dispatching, training, parts management, equipment handling and safety to ensure alignment with field operations and overall business objectives.



* Serve as a key point of contact for senior leaders, affiliates and customers regarding Field Service performance and service-level commitments.


* Create and/or improve the 3-5-year strategic roadmap.



* Be the voice of the Field Service team and capabilities in customer meetings, performance review and strategic planning sessions.



* Build strong partnerships with internal stakeholders, partners, and affiliates to ensure seamless execution of work.


* Responsible for managing multi-million-dollar budget (to include equipment and company vehicles)



* Oversee a large-scale operation of 100+ associates with responsibility for multi-million-dollar budgets, resource planning and performance reporting.

For this role, you will need:


* Bachelor's degree required, Masters (MS/MA/MBA) desired.



* 4+ years of progressive leadership experience (5-7 years preferred) including leadership of leaders.


* Experience driving performance metrics and KPIs



* Proven experience managing large teams (preferably field based or technician-based) of 100+ associates/team members.


* Proven success implementing continuous improvement initiatives (Six Sigma or similar), Ideal candidate will be Lean Six Sigma certified,


* Strong capability in optimizing technician schedule, routing and ...