Client Development Coordinator, Fragrance & Beauty

The Team:

The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience.

The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty.

The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

The Opportunity:

A key support position in animating and developing both Fragrance & Beauty business, within Hermès Boutiques.

The Client Development Coordinator is responsible for the oversight of US boutiques, assisting the Director of Client Development - Fragrance & Beauty in developing tools, managing communications and maintaining engagement levels to help optimize retail performance.

The person will have close partnership corporate retail teams such as Merchandising/Planning, Visual Merchandising, Store Operations, as well as with warehouse distribution teams while interacting with Boutiques directly to support mainly operational & communication functions of the métier.

The person will also learn and share best practices with the métier through both local market trainings/seminars and various strategy meetings.

All other duties as assigned by the supervisor.

About the Role:


* Service Excellence and Client Development
+ Execute animations and activations in coordination with Merchandising/Planning, VM, Retail teams.
+ Partner with Client Events and CRM on animations to drive the business in both Fragrance and Beauty and help in defining the Beauty and Fragrance Customer Journey.
+ Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated.
+ Assist in management of Freelance team [Artistry and Advisory] via recruitment, scheduling/placement, training and payments


* Training, Motivation & Engagements
+ Build strong partnerships with both local contacts [Merchant, Planner, Managers, Experts/Ambassadors, Freelance team and the métier] and international partners [Hermes International, trainers and the métier].
+ Participate in executing Fragrance & Beauty seminars, seasonal training and technical skill set development of Beauty Experts, ambassadors and Freelance beauty team.
+ Host and transmit House values and product knowledge through regular training sessions, especially seasonal launches or key moments.
+ Motivate and actively engage with beauty community.
+ Evolve and champion a network of high-performing Beauty Experts.
+ Attend Train-The-Trainer seminars.


* Reporting & In-Store Visibility
+ Prepare quantitative and qualitative monthly boutique activity reports & trade animation recaps
+ Share Hermès Parfum...