Technician 2 - Site Services

Essential Duties and Responsibilities:
- Identify, research, and resolve technical issues for local and remote staff.

- Become the subject matter expert for various software applications and end point configurations for the business.

- Conduct routine equipment servicing out in the field.

- Perform on-site activities, related to installation, repair, management, and maintenance.

- Assist with onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.

- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.

- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.

- Assist in tracking and completing tickets pertaining to application, network, and system issues.

- Administer user accounts and permissions to various application, as well as client software.

- Serve as technical liaison between program staff and IT.

Job Specific Duties and Responsibilities:

-Resolve IT help desk tickets, inventory tracking, computer imaging, installing encryption software, and prepping laptops printers, scanners, and other PC peripherals and related hardware, as well as remote access devices for end users.

-Install and support all Microsoft Office products and other various software

-Provide trouble shooting support on: Windows 7/10 operating systems, remote desktop support, VPN, password resets, printing, shared drives, email, mobile, and chat

-Apply required upgrades and patches to project workstations.

-Track computer hardware and software license, complete and submit inventory forms

-Provide remote support and resolve issues for users whom may be at remote offices or home office users

-Coordinate end-user access to systems, create user accounts, grant access to printers, share drives, VPN, encryption, or disable user accounts

-Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer service attitude.

-Perform basic network trouble shooting tests to verify connectivity to systems

-Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository

-Work within the team framework created by management and work with team members on assigned projects

-Performs all other duties as assigned by management

Minimum Requirements

- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

-High School Diploma or (GED) required

-Associates Degree or above, in a related field, preferred

-2-3 years experience in a technical help-desk role and/or hands on troubleshooting role required

-Basic to moderate knowledge of Microsoft Windows XP, 7 and 8 or above.

-Basic knowledge of Microsoft Office suite 03, 07, 10

-Moderate knowledge of Outlook 03, ...