Quality Assurance & Customer Support Engineer

Quality Assurance & Customer Support Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role.

In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries.

This is a hands-on role requiring strong technical skills, a customer-focused mindset, and a proactive attitude.

 

You will develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation.

 

In a typical day as a Quality Assurance & Customer Support Engineer, you would...


* Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality.


* Investigate and reproduce customer-reported issues.

Provide clear, consistent updates and timely resolution to ensure high customer satisfaction.


* Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution.

Share customer insights and feedback with product and engineering teams to drive continuous improvement.


* Maintain and update test plans to support regression testing and expand automated test coverage.


* Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results.


* Write and maintain clear technical documentation for QA and Support teams.


* Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment.

 

What you need to bring:


* 6+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.


* Bachelor’s or Master’s in Computer Science, Information Systems, or a related field.


* Proficient in Python programming language.


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