Supervisor, Pedi Registration

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Pediatrics

All Locations:
10 Gove Street – Taylor Building

Position Summary:
The Supervisor of Patient Registration is responsible for all registration-related activities in the Pediatric department.

This includes assuring the smooth delivery of quality registration services in relationship to optimal patient flow within Pediatric department.

In the Pediatric department this includes overseeing the general clerical functions such as appointment scheduling, check-out and order entry.

Directly supervises Registration PAC’s in the planning and delivery of training of Patient Access Coordinators and all other staff performing the registration and function.

Works directly with the Operations Manager and/or Administrative Director in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process.

Essential Duties & Responsibilities:


* Directly supervise the activities Patient Access Coordinators primarily responsible for the Patient Registration function but also includes scheduling, check-out and order entry


* Implement and maintain registration standards, policies and procedures in conjunction with the  Operations Manager and Administrator Director ; continuously identify areas in need of policy development and to appropriately raise and address issues needing clarification


* Act as a resource and role model to staff, and provide an expert knowledge base


* Act as a liaison between assigned departments, Registration, and Patient Accounts; ensure the smooth and efficient patient and work flow to balance the needs of both the clinical department and Registration and report any relevant issues to management; work closely with the Medical director, operations manager and Administrative Director  of the Pediatric  department .


* Ensure all appropriate staff are updated of all new information and changes within the assigned clinical departments


* Address issues ...