Assistant Outlet Manager OEM

About Us

HEI Hotels and Resorts is excited to welcome another luxury hotel into the portfolio! This sophisticated retreat is overlooking Biscayne Bay and is in walking distance of Brickell's business district.

From expansive guest rooms and suites to premium services and amenities, this location offers the perfect destination for guests.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice.

Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.

At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.

Direct the day to day operations of the bar operations.

Essential Duties and Responsibilities:


* Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.

Direct the day-to-day operations of the bar operations.


* Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.

Retain and motivate associates within the various outlets.


* Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).


* Investigate and analyze current activities or information and make logical conclusions and recommendations.


* Ability to make decisions based on established policy and procedures.


* Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.


* Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
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