Quality Leader - Advanced Meters

Are you passionate about improving Customer Experience and ensuring quality in every step of product development? Do you value collaboration and believe in putting the customer at the center of decisions? If these principles matter to you, this role could be a great fit.

As Quality Leader - Advanced Meters for our advanced metering solutions, you will guide quality and customer satisfaction across our product range, including power meters and energy monitoring systems, and lead projects such as the redesign of our next-generation energy meter.

In this role, you will represent the customer within each team, making sure that reliability, safety, cybersecurity, and overall quality are embedded in our work.

You will manage quality deliverables for new product development and monitor field performance for existing solutions.

What will you do

New Product Development


* Define and implement a quality plan for each new project, applying recognized principles such as design for safety and reliability and advanced product quality planning.

Ensure these approaches are embedded to achieve robustness and reliability, in close collaboration with the research and development team in Victoria, Canada.


* Lead the Voice of Customer process and feedback loop, integrating lessons learned from field experience into design improvements.


* Contribute to defining clear criteria for "ready" and "done" with the Scrum Master and Product Owner.


* Ensure alignment with development processes in partnership with the Scrum Master.


* Develop strategies to deliver a strong customer experience while managing and mitigating risks.

Products in the Field


* Collect and analyze product quality data, set annual quality objectives, and define improvement initiatives.


* Monitor the effectiveness of quality improvement actions and coordinate follow-up with global manufacturing teams.


* Maintain connections with compliance and surveillance teams to ensure timely execution and proper monitoring of results.


* Drive resolution and prevention of quality issues using appropriate methods and tools.


* Provide accurate and timely information to customers regarding quality concerns, product updates, or withdrawals.


* Conduct risk analysis for non-conforming products or quality issues, and make decisions on delivery stops or exceptions.


* Represent the customer perspective within product teams to support continuous improvement.


* Lead problem-solving activities, including root cause analysis, and implement corrective and preventive actions.


* Support front-line teams and coordinate cross-functional efforts to resolve customer issues.

What's in it for you


* Bachelor's degree or equivalent experience required; Master's degree (or higher) in firmware, electrical engineering, or electronics preferred.


* 3-5 years of experience in quality assurance or offer quality management.


* Solid understanding of quality prin...