Infrastructure Service Manager

We are your Energy Technology Partner.

We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values - IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) - are the foundation of everything we do.

Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients.

Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain).

Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

Schneider Electric is seeking a highly skilled Senior Service Leader to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security.

The Senior Service Leader will not directly manage people but will act as the Service Manager / Service Owner, responsible for the performance, quality, reporting, governance, and continuous improvement of the services delivered by the Security Operators team for a target population within Schneider Electric: R&D.

The security services cover topics such as Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions, and various cloud security-related domains.

The role requires strong service management skills, excellent communication, a proactive mindset, and strong proficiency in dashboards, KPIs, and SLA reporting.

Key Responsibilities:



* Ensure the delivery of high-quality, customer-focused security services, acting as the primary Service Manager.



* Drive the development and implementation of best practices across security operations.



* Collaborate with stakeholders globally to understand needs and ensure service alignment.



* Lead continuous improvement initiatives to enhance service reliability, quality, and efficiency together with the Security Operations leaders.



* Communicate clearly, proactively, and transparently with technical and non-technical audiences.



* Serve as the Service Manager / Service Owner for Endpoint, Network, and Cloud Security services.



* Govern and monitor the service delivered by the Security Operators team (without direct people management).



* Develop, maintain, and deliver dashboards, KPIs, and SLA reports to leadership and ...