Stock Controller, Maison Madison

The Team:
The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region.

This position will report to the Inventory Control Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:
The Stock Controller is responsible for ensuring accurate and reliable management of the store stock.

The primary duties include day-to-day management control of stock operations, continuous process improvement and performance follow-ups, and coordination with the sales team to ensure the highest level of client service.

This position will work closely with the Operations team, supporting the boutique in reaching its targets with the goal of delivering extraordinary Client experience.

The Stock Controller is responsible for managing and organizing daily deliveries in a way that supports and maintains a clean, organized, and efficient stock room.

All other duties as assigned by the supervisor.

About the Role:


* Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers, shipments, and returns).


* Manage the daily replenishment of all storage areas on the sales floor (products and packaging).


* Monitor and close expired reservations and reintegrate them into available stock on a daily basis.


* Assist the Inventory Control Manager in the follow-up and correction of negative stocks daily.


* Manage defective/shopsoiled products and perform an appropriate preparation of stock takes & cycle counts.


* Contribute to scanning and investigation of discrepancies, and production of final reports to be validated by the Finance Team and Boutique Managing Director.


* Propose corrective actions to improve future stock take results and reduce shrinkage.


* Implement an optimized organization of storage and contribute to the definition and implementation of back and front-office storage practices.


* Participate in discussions with representatives of the sales team (+VM for storage on the shop floor) to propose and perform adjustments and improvements of storage practices, equipment, and distribution.


* Ensure appropriate implementation of storage rules, stock procedures, and best practices by all team members (5S controls, KPIs follow-up, etc.), and raise alerts to your manager when necessary.


* Develop a perfect knowledge and mastery of all stock-related processes and tools (and be able to train and remind other team members on those topics).


* Work in constant cooperation with the Sales Team for improvement/adjustment proposals of storage organization, floor storage replenishment, etc.)


* Work in collaboration with the After Sales Team on receiving of repaired items and customer orders.


* Collaborate with corporate through ...