Manager - Primary Technical Support

Join our dynamic team as a Customer Service Professional and be the voice of excellence in customer satisfaction! We're looking for a dedicated individual who thrives on creating exceptional customer experiences and driving business growth through outstanding service.


* Process Automation - India Mission: Foxboro Automation is a field involves creating and applying technologies that control or monitor production and delivery.

There are automation opportunities in both product- and service-oriented base.

Schneider Electric is seeking a Customer Success Process Automation for CS&Q agent for the who will be responsible for solving customer technical issues.

Assist all our customers in reaching higher profit by making the best use of SE technology.


* Deliver technical support and services at Advanced level in Process Automation system.

Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer's project.

Key Responsibilities:


* End to end resolution of the technical requests from customer on Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints etc within fixed timeframe.


* Resolve any unexpected technical difficulties and other problems that are raised.


* Effective communication at all levels with the ability to maintain customer relationships, develop pragmatic solutions and solve problems.


* Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer.


* The ability to perform complex system tests.


* Creative thinking and detail-oriented knowledge on Networking System.


* Equipment (Modules) troubleshooting skills.

Configuration Management Knowledge on Foxboro DCS/TRICONEX (Installing Software's/Hardware's).

Process Identification and Mapping the Issues (Identifying the logical errors).

What's in it for you:


* Opportunity to work in a dynamic environment with continuous learning and growth potential


* Comprehensive training and development programs to enhance your professional skills


* Collaborative work culture that values initiative and creative problem-solving


* Career advancement opportunities within a supportive organization


* Chance to make a real impact on customer satisfaction and business success

Let us learn about you! Apply today.

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