Field Service Engineering - Experienced Professional

Main mission
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This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment.

FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.

Work on competitive equipment may also be part of the role.

Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR.

He will perform warranty and recall work.

Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc.

Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)

Activities and areas of responsibility
qComply with Safety and cyber security policies, practices and procedures

qPerform Startup/Commissioning on Schneider Electric product & possible competition equipment.

qPerform Preventive, scheduled and unscheduled Maintenance on equipment

qAnalyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer

qAnalyze and explain reports results to customers and management

qCertification & accreditation could be required vs Business and Country regulations.

qProactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)

qUnderstand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)

qSupport planners, coordinators, project manager to get good customer site condition understanding

qEscalate quality or technical issue detected on field

qUnderstand Ecostruxure offer and provide technical explanation to customers

qUse all digital tools designed for SE FSR

qTrack Installed Base (serviceable assets)

qAdvise customers on different opportunities to optimize its install base and create lead generation business opportunities

qPerform basic audits of customer's electrical systems and equipment (MPS walktrough)

qPerform Field Services Operations by providing best in class customer experience and promote Schneider signature

Main interactions
qCustomers

qPlanners / Operations leaders / Technical support / Quality / Project Manager

qCommercial team

Key Success Factors
qStrong Customer orientation mindset

qStrong Technical knowledge on Schneider Electric Products and Servicable Assets

qWillingness to learn new competencies (Technical, Digital, soft skills...)

qCollaborative attitude with internal entities (Planners, Inside Sales, Technical Support...)

qUse all digital tools...