Custom Care Coordinator

Location Overview: Jacksonville based, travel within licensed service area

Position Summary: The Custom Care Coordinator is responsible for driving Caregiver retention and client satisfaction within the agency.

 This individual is involved in the Home Health Aide/C.N.A.

employment journey including interviewing/selection, orientation, and engagement.

This individual also contributes to agency growth by onboarding prospective clients, matching caregivers to clients and providing direct support to the administrative team.

Job Qualifications:  

•    High School diploma.
•    At least (1) year related experience in home health or a clinical training/support role preferred.
•    Proficient in Microsoft Outlook, Word, Excel and PowerPoint. 
•    Experience working in or with direct patient care workers preferred.
•    Strong presentation & communication skills.
•    Excellent time management and organizational skills.
•    Strong interpersonal skills with the ability to build rapport with diverse groups.

 

Job Responsibilities: 

•    Participates in interviewing/selection of potential Caregivers. 
•    Supports newly hired Caregivers through onboarding process. 
•    Facilitates initial orientation and training for new Caregivers. 
•    Collaborates with Director to ensure all required training/education meets regulatory standards, agency policy/procedures.

 
•    Assists with coordination and implementation of client satisfaction surveys.
•    Manages staffing/scheduling assignments as directed by scheduling supervisor.
•    Assists with prospective client meetings both telephonically and in person.

 
•    Expected to travel within licensed service area.
•    Participates in administrative on call rotation.