Inside Sales & Customer Service Representative Fire Protection & Fabrication

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as an Inside Sales & Service Representative.

About the Role:

You will:



* Meet or exceed the sales targets established by your Manager.


* Work with the Profit Center Manager to establish revenue and margin targets.


* Accurately process Sales Orders and Bids generated through telephone sales transactions.


* Assist customers who pick up their order at our Profit Center.



* Find innovative ways to grow sales with existing customers and become their trusted advisor.


* Generate sales leads that develop into new customers.


* Identify opportunities for value-added services and articulate our solutions.


* Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.


* Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.



* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.


* Successfully complete required safety and compliance training programs as assigned.



* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:



* 1 year of experience in customer service or inside sales; contractor sales preferred.


* Knowledge of products sold in the Profit Center preferred.

Our ideal candidate will also:



* Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.



* Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.


* Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.


* Build influential relationships and trust with customers and vendors through open and interactive communication.


* Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.


* Be able to build positive working relationships and inspire teamwork with co-workers.



* Be able to learn and operate the computer related systems used to process orders.


* Be able to learn to operate warehouse material-handling equipment.


* Read, write, speak, and understand English.



* Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Hajoca Corporation Job 9145 by eQuest