Program Manager

JOB DESCRIPTION

Job Description

Program Manager

Technology Strategy & Operations

Position Overview

The Program Manager is responsible for designing and executing governance processes for the COG organization, ensuring portfolio data integrity in Clarity, and coordinating governance operations across global regions.

This role requires strong analytical skills, stakeholder management capabilities, and the ability to operate independently in a complex, matrixed environment.

Key Responsibilities

Governance Leadership


* Manage Tier 3 governance process for all COG projects under $1M


* Coordinate weekly governance review meetings with CTO and key stakeholders


* Collect, validate, and ensure quality of all governance materials from project teams


* Track governance decisions, maintain compliance, and manage action item follow-up


* Partner with regional governance representatives across Central Tech, LATAM, EMEA, APAC, and LIFE

Portfolio Management


* Ensure accurate project data in Clarity system across all COG regions and business units


* Monitor time booking compliance and partner with teams to resolve issues


* Validate OpEx and CapEx people cost captures for accuracy


* Create executive reporting showing governed spend vs budgets across portfolio


* Partner with Clarity team on daily rates, system updates, and improvements


* Perform portfolio data validation and maintain data integrity for executive reporting

Stakeholder Management & Enablement


* Develop governance playbooks, templates, and training materials for project teams


* Coordinate with regional governance representatives to ensure process consistency


* Build relationships with project teams, regional leaders, and functional stakeholders


* Identify and implement process improvements to enhance governance effectiveness

QUALIFICATIONS

Qualifications

Required:


* 5+ years of experience in project governance, portfolio management, or related field


* Strong experience with project portfolio management systems (Clarity PPM preferred)


* Demonstrated ability to design and execute governance processes in complex organizations


* Excellent analytical skills with ability to ensure data accuracy and compliance


* Strong stakeholder management and communication skills across all organizational levels


* Proven ability to work independently and manage multiple workstreams simultaneously


* Experience coordinating across global teams and time zones

Key Competencies


* Process Design & Execution: Ability to design governance frameworks and execute them consistently at scale


* Data Management: Strong attention to detail and commitment to data accuracy and integrity


* Stakeholder Influence: Ability to influence without authority and build credibility across the organization


* Problem Solving: Structured approach to identifying issues and implementing solutions


* Communica...