Commercial Card Relationship Manager - Payments - Vice President

Join our Payments team and make a real impact by helping clients achieve their goals.

You'll have the opportunity to grow your career, collaborate with talented colleagues, and develop your expertise in a dynamic environment.

As a Payments Commercial Card Relationship Manager within our Commercial Bank portfolio, you will manage a diverse group of clients in the Healthcare, Higher Education, and Non-Profit sectors.

You will drive growth and expansion by identifying and implementing payables strategies, cross-selling payment solutions, and ensuring ongoing client retention.

Acting as a trusted advisor, you will deliver high client satisfaction through regular account reviews, sharing best practices, resolving issues in partnership with service and product teams, and leading revenue-generating optimization initiatives.

You will be part of a collaborative team that values integrity, accountability, and professional growth.

Job Responsibilities


* Manage a portfolio of Commercial Card clients, focusing on growth, retention, and overall client satisfaction.


* Identify and implement payables strategies to optimize client outcomes and operational efficiency.


* Conduct regular account reviews, sharing best practices and actionable insights with clients.



* Collaborate with service and product teams to resolve client issues and deliver exceptional service.



* Lead initiatives to maximize revenue opportunities and enhance client satisfaction.



* Communicate directly with C-level client contacts and executive-level internal stakeholders.



* Demonstrate strong ownership and accountability in all aspects of client management.



* Maintain a culture of risk management and ensure adherence to internal controls.



* Be willing to travel up to 25% as needed to support client and business objectives.

Required Qualifications, Capabilities, and Skills



* Bachelor's degree and at least five years of relevant experience in Relationship Management (Payments, Treasury, or Commercial Card)



* Proficiency in Microsoft Office, Salesforce, and video conferencing tools



* Solid understanding of payments, client accounting systems, ERPs, and AP processes



* Demonstrate integrity, accountability, and a strong culture of risk management



* Demonstrate excellent organizational, communication, and negotiation skills



* Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team.

Preferred Qualifications, Capabilities, and Skills



* Experience delivering measurable results in client relationship management



* Ability to learn and use proprietary platforms and solutions quickly



* Interest in developing leadership capabilities and growing professionally

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act.

As such, an employment offer for this position is contingent on JPMo...