Senior Multimedia Technician - Detroit

Company

Federal Reserve Bank of Chicago

About the Federal Reserve Bank of Chicago
The Chicago Federal Reserve Bank is a non-governmental entity that conducts economic research, bank supervision, community outreach and education, and central bank services.

The fundamental mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems so as to promote optimal macroeconomic performance.
Job Description:
We are seeking applicants for a Senior Multimedia Technician position for our Detroit Branch.

As a Senior Multimedia Technician, you will provide technical consultation, coordinate tasks, support on-site and virtual events where AV is needed, and manage communications for small to mid-scale Video Conferencing and Audiovisual projects.

You will provide user support and assist in the development, setup, monitoring, testing, and maintenance of technical conferencing solutions and equipment for our Detroit branch.

You will ensure the quality of processes, procedures, and standards to ensure consistent and high-quality service.

The level of work required is considered advanced and you will operate under minimal supervision.

Your Responsibilities:


* Determines the appropriate troubleshooting of basic AV, videoconferencing, and audio-conferencing issues and provides complex audio, video, and data conferencing solutions.


* Consults with IT groups, internal stakeholders, and vendors to validate design and architectural recommendations as they relate to AV systems.


* Evaluates equipment requirements and cost analyses for installations ranging from simple to broad complexity.


* Develops, recommends, and maintains technical standards for the design, equipment, and support of multimedia systems.


* Determines the development and implementation of quality control processes and procedures.


* Provides technical consultation and coordination of tasks for small to mid-scale video conferencing and audiovisual projects.


* Conduct installation, set up, monitoring, testing, and maintaining audio conferencing, videoconferencing, and audiovisual technologies and equipment.


* Designs scheduling and customer communications for audio conferencing and videoconferencing calls.


* Plans the identification and development of manual processes or automated, scripted solutions for common videoconferencing issues.


* Develops, organizes, and maintains standard operating procedures and workflow processes and procedures for AV systems.


* Provides on-site and remote technical support for corporate events, meetings, and hospitality functions, ensuring seamless AV integration and high-quality user experience.


* Coordinates with event planners and hospitality teams to assess AV requirements, set up multimedia equipment, and troubleshoot issues during live events.


* Advises on best practices for AV solutions in event spaces, including li...