Service Manager

The Nuts and Bolts


* Manage the Service department at the branch, developing and executing strategies and business plans to achieve growth and profit margin goals


* Supervise and assist branch administrator and service technicians to ensure Service is conducted in an efficient and effective manner that meets or exceeds customer expectations


* Maintain a safe and environmentally sound work environment, ensuring compliance with all Environmental Health and Safety policies, regulations and laws


* Promote the well-being and safety of service employees including knowledge of all regulatory requirements


* Maintain acceptable sales and profitability levels within the Service Department


* Maintain and build a service/sales relationship with branch customers and prospects


* Prepare and submit proposals for Aftermarket business opportunities based on information provided by sales team, costs, and applicable business unit guidance


* Purchasing materials for repair orders, vehicle maintenance, and shop damage/loss


* Overseeing/maintaining branch 4401 physical inventory


* Repair quotation/scheduling service repairs with Clinton/Chesapeake staff and customers as required


* Hire and develop branch service staff, with support of Sr.

Management Team


* Build and strengthen customer relationships by providing service second to none


* Grow market share for key product lines, through service, leading to a strong position in territory and sales lead development for new equipment purchases with service and repair customers


* Produce, review and/or approve bids, quotes, sales orders and recommend major purchases and capital investments in accordance with company policy as it relates to the service department


* Report branch results in weekly, monthly and quarterly performance reports and forecasts as required


* Supervise branch service staff

Required Credentials


* Three (3) to six (6) years of customer service experience in a up-fit service environment


* Demonstrate clear understanding of, and proficiency in, service management and order system at all levels


* Strong technical background and understand of all types of service activities


* Detailed planning of workloads, inventory, invoicing and scheduling

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies.

As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:


* Comprehensive benefits package including Medical, Dental, Vision and Life


* 401(k) Savings Plan with Company Match


* Paid Parental Leave


* Tools Purchase Program


*...