Technical & Customer Support Consultant

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: TACS Consultant

As a TACS Consultant, you will be part of the Technical and Customer Support team to deliver high-quality technical assistance and customer care while ensuring compliance with pharmacovigilance and regulatory standards.

In this role, you will be responsible for managing customer enquiries and complaints, reporting and investigating adverse events and product quality concerns, and providing accurate technical support to both internal and external stakeholders.

Your Responsibilities:



* Respond to inbound customer enquiries and complaints via phone, email, or mail, including case management of adverse events (AEs), lack of efficacy (LOE), and product complaints (PCs).


* Investigate and report adverse events and product complaints in compliance with pharmacovigilance (PhV), regulatory, and legal requirements, including case ownership and data entry into PV systems.


* Provide accurate technical product and disease-related support to customers, escalating cases to Veterinary Technical Services (VTS) when required.


* Monitor designated social media platforms for potential adverse events or product concerns and ensure timely reporting.


* Maintain documentation logs, support SOP and product information updates, and assist in training initiatives for staff and field teams.

What You Need to Succeed (minimum qualifications):



* Education: Veterinary Nursing qualification or Tertiary qualification in Animal Science or a related discipline.


* Experience: A minimum of 2–3 years of experience working in or around companion and/or mixed animal veterinary practice or related fields.


* Top 2 skills: Strong customer communication skills and sound pharmacovigilance/compliance awareness.

What Will Give You a Competitive Edge (preferred qualifications):



* Experience handling pharmacovigilance case investigations and adverse event reporting.


* Familiarity with veterinary technical support or case escalation processes.


* Experience with case management or PV reporting systems.


* Strong analytical skills with the ability to assess causality a...