Technology Operations Coordinator

The insurance industry is evolving, and SIAA is excited to drive this evolution.

As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available.

We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.

As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven.

Join a team that is relentless in its’ pursuit of continuous improvement and execution of forward-thinking ideas.

If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound look no further than SIAA and our master agency network.

We are hiring a Technology Operations Coordinator in our Hampton, NH office to support the organization, communication, and execution of SIAA’s member-facing technology initiatives.

This role focuses on creating polished presentations, managing project documentation, coordinating cross-functional activities, and ensuring clear, consistent communication across internal teams and external partners.

The Technology Operations Coordinator will work closely with the IT Program Manager and play a key role in keeping technology workstreams structured, documented, and moving forward.

This role will also provide administrative and coordination support to the Chief Information Officer, helping ensure priorities, communications, and operational needs are handled efficiently.

Key Responsibilities


* Develop high-quality PowerPoint presentations and slide templates for leadership updates, product rollouts, and internal communications.


* Maintain clear, well-organized, and up-to-date project documentation, including SOPs, project plans, process maps, and knowledge materials.


* Coordinate meetings across technology workstreams, including agendas, notes, and action-item tracking.


* Track project activities, timelines, and dependencies, proactively flagging risks, blockers, or capacity constraints.


* Intake, categorize, and organize user feedback, enhancement requests, and product issues.


* Help coordinate deliverables and updates across offshore development teams and internal stakeholders.


* Provide administrative and logistical support for technology program leadership, including direct support to the Chief Information Officer as needed.


* Assist with preparing materials for marketing efforts, member communications, and product-related announcements.


* Support gen...