Client Development Manager

The Client Development Manager plays a pivotal role in cultivating a culture of client excellence within the Maison.

Supporting the team to crafting genuine relationships, localised engagement, and exceptional service.

Working closely with the Directors and team within the Maison and in close collaboration with the Head Office Client Experience (CX) team, this role will enhance our client journey through strategic client development management initiative such as bespoke events, service touchpoints, and team development, ensuring alignment with the GB CX strategy.

A key focus of the role is on analysis, reporting, and strategic insight, enabling us to leverage client data and behavioural trends to identify opportunities whilst refining our engagement strategies, and drive sustainable growth.

The Client Development Manager works to develop deeper client knowledge, enhance the quality of client data, and identify relationships requiring attention or reactivation, ensuring each client is understood and valued.

Sharing this knowledge to wider teams to support making decisions which will create a wonderful client journey.

This role would desire both analytical acumen and a strong ability to coach, inspire, and transmit best practices in client relationship building.

The Client Development Manager will also oversee client segmentation and capture strategies, ensuring the Maison continues to foster long-term loyalty and commercial performance through a personalised, data-driven, and a human approach.

Key Responsibilities

Client Culture & Engagement


* To create a culture of nurturing our clients by sharing the meaning of this to the wider teams and educating on how this can create a positive impact and allow us to foster genuine and long-term relationships.


* Act as an ambassador of client excellence, championing the adoption and impact of client management tools.

Supporting the wider team with driving initiatives to develop relationships and create special moments for our clients.


* To encourage the team by recognising, celebrating and sharing examples of exceptional service within the Maison.

Strategy & Analysis


* To be able to work with our HO team to understand the data we are gathering and how we can translate this in to client development strategies.


* Creating client segmentations and to build understandings on the best ways to nurture in a bespoke way


* Develop and implement client development initiatives for key segments in partnership with the relevant directors and teams within the Maison and HO


* Collaborate closely with the Head Office CX team to align Maison actions and initiatives with the GB CX strategy.


* Analyse client behaviour and data to identify opportunities, deepen client knowledge, and improve data quality.


* Monitor and report on client initiatives, segmentation, and capture rates to drive growth and retention while ensuring data compliance.


* Identify relationships requi...