Safeguarding & Therapeutic Lead

More about what you will do

• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.

• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.

• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.

• Identifying trends and risks including mitigation strategies and liaising with line managers.

• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.

• Have experience in managing vicarious trauma and the impact on employees.

• Monitor safeguarding practices and produce regular reports for management and customers.

Supporting with client presentations and updates (QBR's /EOY's).

• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.

Qualifications & Experience



* Therapeutic qualification (counselling, psychotherapist, psychologist)


* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)


* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting


* Experience of coaching and developing staff


* Experience of delivering session support and managing safeguarding concerns


* Experience of and ability to produce detailed reports including statistical analysis


* Experience using data to influence and drive change


* Willingness to work flexibly at short notice including weekends and evenings


* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships


* Understand and ability to maintain confidentiality


* Sound decision making with an ability to work pro-actively across the service


* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team


* Proven experience in delivering support services to vulnerable people/helpline work


* Ability to empathise with people at all levels


* Excellent communication and interpersonal skills


* An ability to empathise with people at all levels


* Emotional resilience


* Strong attention to detail

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career developmen...