Sales Success Specialist

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?
The Sales Success Specialist is the primary contact for all customer and sales communications within a sales region.

You will work with an experienced team that plays a vital role in Customer Care.

This individual will manage quotes, enter sales orders into our ERP order management system, monitor backlog, and invoice customers, among other activities.

This is a collaborative role with the many internal and external partners including but not limited to manufacturing, shipping , accounts receivables, finance, logistics, sales, IT, service, and marketing.

Sound Interesting?

Here's what you'll do:


* Work independently with a strong sense of urgency and minimal supervision.


* Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process.


* Accurately process customer orders from quote through invoice.


* Provide order, shipment, and invoice status updates to customers and sales contacts.


* Partner with management to prioritize orders and meet established deadlines.


* Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition.


* Create and maintain detailed records of customer and internal communications.


* Deliver daily, weekly, and monthly order status reports to stakeholders.


* Process orders, returns, cancellations, and price adjustments in accordance with company procedures.


* Support sales forecasting activities as needed.


* Provide backup coverage for team members when required.

Do you qualify?


* 3+ years of related experience in sales support or customer support preferred.


* Prior experience in the medical device industry is a plus.


* Clear, concise written and verbal communication skills required.


* Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally.


* Ability to respond to customer needs with a strong sense of urgency.


* Self-motivated with the ability to work independently and with minimal supervision.


* Proven ability to collaborate effectively in a team-oriented environment.


* College degree or equivalent ex...