Technology Support III - SAP BW

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows.

You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities


* Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.


* Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.


* Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications.


* Monitor production environments for anomalies and address issues utilizing standard observability tools.


* Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.


* Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.


* Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.


* Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure.


* Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills


* Formal training or certification on software engineering concepts and 3+ years applied experience


* 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution.


* 3+ years of experience troubleshooting, resolving, and maintaining information technology services.


* 3+ years of UNIX and Control-M experience.


* Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.


* Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications.


* Must be strong in BW, BO, and have BPC experience.


* Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.


* Experience with observability and monitoring tools and techniques.


* Exposure to processes within the Information Technology Infrastructure Library (ITIL) f...