Senior Associate, Payment Experiences and Services

About

The Payment Experiences team manages multiple products and services that make payments easy and convenient for Chase customers.

We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking.

Description

As a Senior Associate, Payment Experiences and Services (PxS) within the Connected Commerce Banking Payments organization, you will promote product strategy and delivery for Banking Payments Move Money Services, focusing on rebuilding legacy systems into modular, highly available services.

The Connected Commerce Banking Payments organization is a forward-thinking team of talented product managers dedicated to delivering innovative payment services and transforming customer experiences through product excellence.

We seek a highly organized, strategic, and impactful individual with strong communication skills and the ability to connect across multiple teams and stakeholders to ensure cohesive and successful outcomes.

Job responsibilities


* Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.


* Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.


* Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.


* Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.


* Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.


* Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required Qualifications, Capabilities, and Skills:


* 3+ years of experience in product, financial services, technology, project management, or other relevant fields.


* Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.


* Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).


* Demonstrable experience as an interface between business and technical teams.


* Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).


* Self-starter with a mindset focused on problem management/resolution and continuous improvement.


* Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

Preferred Qualifications, Capabilities, and Skills:


* Background in financial services, retail banking, or payments is a plus.
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