Client Success Executive

Client Success Executive

 Altera Digital Health – CareInMotion

US Remote

About the Role

CareInMotion, one of our fastest-growing business units, is looking for an energetic and driven Client Success Executive to join our dynamic team.

This is an incredible opportunity for someone at the start of their career to make a significant impact, build relationships with key clients, and grow within a thriving part of our business.

The purpose of this role is to become a trusted partner to our clients.

You will work to deeply understand their needs, ensure they are getting maximum value from our solutions, and ultimately drive their success and satisfaction.

This is a people-person job, perfect for someone who loves building relationships and solving problems.

What You'll Do Day-to-Day


* Partner closely with our Client Delivery Executives to support and enhance the client experience.


* Serve as a go-to point of contact for a portfolio of clients, building strong, lasting relationships.


* Proactively engage with clients, including C-suite executives, through regular calls and meetings to understand their goals, and feedback on our systems.


* Play a key role in our client relationships and contributing to our Net Promoter Score (NPS) goals.


* Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.


* Balance your time effectively between direct client engagement and internal strategy and coordination with the Altera team.

What You'll Bring to the Team

We're looking for someone with high potential and a passion for customer advocacy.

The ideal candidate is a proactive self-starter who is eager to learn.


* A recent university graduate or someone with 2-3 years of experience in a client-facing role.


* Exceptional communication, interpersonal, and relationship-building skills.

You are a natural "people person."


* A high level of energy, enthusiasm, and a positive, can-do attitude.


* Strong organizational skills and the ability to manage multiple priorities.


* Willingness and ability to travel up to 25%.


* Bonus Points (Nice to have, but not required):
+ Direct experience in a Customer Success Manager (CSM) or Account Management role.
+ Experience or interest in the digital healthcare or technology industry.

Why You’ll Love Working With Us


* Huge Growth Potential: This isn't just a job; it's a career path.

DB Motion is a key growth engine for our company, and this role is designed to expand with you.

We offer clear progression opportunities to take on more clients, larger responsibilities, and advance within the organization.


* High-Impact Work: You won’t be just a number.

You will be a critical part of the team, helping to offload CSM work from our sales team so they can focus on growth, allowing you to become a true client champion.


* Supportive Team & Onboarding: You’ll be set up for success from day on...