Senior Telecom Engineer

Essential Duties and Responsibilities

- Work with development teams throughout the software life cycle ensuring sustainable software releases.

- Perform hands on management of cloud infrastructure and automation tools.

- Document cloud architecture, security measures, and participate in client audits.

- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.

- Serve as the primary technical point of contact for all cloud services consumed by the business.

- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.

Essential Duties and Responsibilities:

- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts

- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning

- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.

- Accountable for the Contact Center implementation and support during all stages of the project life cycle

- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners

- Ability to work unscheduled hours in case of emergency work/outages

- Follow department implementation standards and Change control processes

- Analyze existing and new voice and data networks (as needed) and recommend solutions

- Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job Specific Minimum Requirements:

- Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline

- 5 years relevant experience required; 6+ years preferred

- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations

- Ability to develop and execute a strategic technology vision that aligns with and supports business goals

- Strong leadership skills with experience managing and mentoring senior technical teams

- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

- Call flow development experience in Genesys Architect tool

- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

- Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and conten...