Director of Spa and Wellness

Located just 45 minutes from Sydney, at the foothills of the Blue Mountains and along the Hawkesbury River, Crowne Plaza Hawkesbury Valley is a premium destination resort set across 8 hectares of landscaped gardens.

With contemporary accommodation, acclaimed dining, extensive conference and event facilities, we offer guests a place where indulgent retreat meets urban convenience.

Following a transformative refurbishment, our Spa & Wellness precinct has been reimagined as a luxury wellness destination, featuring a relaxation lounge, bar, private gardens, thermal suite (saunas, steam room, hydrotherapy pool, ice plunges and swimming pool), two float rooms, ten treatment suites (including couples and group spaces), and a curated retail boutique.

We are seeking an experienced Director of Spa & Wellness to lead this flagship operation and position Crowne Plaza Hawkesbury Valley as a benchmark wellness destination within the Australian luxury hospitality market.

Your day-to-day


* Lead all Spa & Wellness operations, delivering exceptional guest experience, service standards and productivity


* Drive commercial performance through pricing, packaging, upselling, labour management and cost control


* Lead, coach and develop a high-performing team, fostering a strong one-team culture aligned with IHG values


* Ensure brand, safety, hygiene and service standards are consistently upheld across all wellness offerings


* Oversee staffing, scheduling and workforce planning to maximise productivity and guest satisfaction


* Build strong relationships with guests, suppliers and internal stakeholders to support business growth


* Manage guest feedback and operational issues with professionalism and care


* Maintain a visible, hands-on leadership presence during key guest periods


* Monitor financial performance, reporting and forecasting to achieve budgeted revenue and profitability
 

What we need from you


* Minimum 5 years’ experience leading spa operations in a luxury hotel or resort environment


* Proven commercial acumen with a strong track record of revenue growth and service excellence


* Strong people leadership skills with a focus on coaching, development and engagement


* Sound knowledge of wellness trends, guest expectations and service innovation


* Experience with spa management systems and data-driven reporting


* Spa or wellness-related certifications (e.g.

massage, beauty therapy or wellness management)


* Pre-opening or major refurbishment experience highly regarded


* Excellent communication, stakeholder management and problem-solving skills


* Strategic, creative mindset and genuine passion for wellness and guest experience
 

What you can expect from us

We give our people everything they need to succeed, including a competitive salary and benefits designed to support your best work life:


* Global hotel discounts across IHG Hotels & Resorts
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