Account Specialist

Amsted Rail is seeking a detail‑oriented and customer‑focused Account Specialist to join our team.

In this role, you will deliver exceptional order‑to‑invoice support for our OEM and Aftermarket customers, ensuring accuracy, efficiency, and a best‑in‑class service experience.

As a key partner to Sales, Production, Quality, Invoicing, Accounts Receivable, and Shipping, you’ll help drive operational excellence and strengthen customer relationships.

This position is ideal for someone who thrives in a process‑driven environment, communicates proactively, and enjoys collaborating cross‑functionally to solve problems and keep customers informed.

Key Responsibilities:


* Serve as the primary point of contact for assigned accounts, managing order receipt, confirmation, and entry into the ERP system.


* Research material availability, confirm pricing, determine shipping methods, and ensure orders are processed accurately and on time.


* Prepare and process customer quotes by reviewing historical data and partnering with Sales or the Commercial personnel.


* Collaborate with Master Schedulers and Planners to monitor order status, coordinate changes, and confirm delivery dates.


* Communicate proactively with customers when issues arise and work to resolve concerns promptly.


* Partner with the Quality Department to manage discrepancies, address product issues, and generate RMAs when needed.


* Prepare Export Compliance and customs documentation for international shipments.


* Work with the Credit Department to resolve invoice or payment discrepancies.


* Maintain organized and accurate electronic records of customer communications and order‑related documentation.


* Build strong, positive relationships with customers through clear, responsive, and professional communication.


* Adhere to all company safety procedures and Standard Operating Procedures.

Qualifications:


* Associate’s or Bachelor’s degree preferred


* Prior customer service experience, preferably within a manufacturing environment


* Experience with SAP or another ERP system preferred


* Strong written and verbal communication skills


* Excellent problem‑solving abilities with a solutions‑focused mindset


* Proficiency in Microsoft Excel, Outlook, and Word


* Ability to prioritize, multitask, and meet tight deadlines


* Strong attention to detail and time‑management skills


* Ability to work collaboratively across teams and maintain effective working relationships

What we offer you:

The base salary range for this position is $59,877 to $70,000.

The exact salary will vary based on factors such as experience, skills, education, and location.

In addition to base salary, this role is eligible for participation in a competitive bonus program based on individual and company performance.

Amsted Rail offers a comprehensive and highly competitive benefits package designed to support e...