Financial Inclusion Partner

Financial Inclusion Partner 

Salary £27,574 pa and great benefits including Health Cash Plan  

Permanent, full or part time (37.5 hpw), Hybrid working

North East (Newcastle, South Tyneside, Gateshead, Northumberland and North Tyneside)

We can’t offer a CoS for this role

Home, a place where you belong

Are you ready to make a real impact in your community and be the guiding light for people’s financial well-being? If you’re passionate about brilliant customer service delivering advice and support to customers around their finances, this is the job for you! As our Financial Inclusion Partner, you’ll empower customers towards financial independence and confidence.

You’ll work within our housing management team on tenancy sustainment right in the heart of Newcastle, South Tyneside, Gateshead, Northumberland and North Tyneside.  

What’s in it for you?


* 34 days leave, pro-rated (including bank holidays and a “me day”)


* Paid time off for volunteering


* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies


* Career path with development and an excellent training package


* Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do


* You’ll work with colleagues and customers to deliver a brilliant financial inclusion service, enabling the financial well-being of our customers in the community.


* You’ll ensure customers are claiming and receiving all welfare benefits they’re entitled to, to ensure their income is maximised, resulting in sustained tenancies by ensuring rent is paid!  


* Collaborating with Local authorities and key local community partnerships to ensure you can signpost customers to support and advice.


* Ensuring appropriate grants and bursaries are accessed in collaboration with customers.


* Enabling customers with their tech skills to access digital financial inclusion services and tools to increase their independence, capability and confidence   

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* You’re a people person and community builder, keen to empower others!


* Experience and knowledge of the welfare benefit system, DWP and Local Authority processes.


* Experience providing advice, support and advocating for people who need help with their finances 


* Fabulous communication skills with an ability to relate to people from all kinds of backgrounds, as well as building positive partnerships to deliver amazing outcomes for our customers


* If you have experience in arrears management, legal proceedings and tenancy sustainment even better!


* To ...