Customer Delivery Driver Team Leader

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We at IKEA Sheffield are looking to welcome a Customer Order Team Leader to join our amazing Fulfilment Team.

We’re looking for someone who thrives in a fast‑paced logistics environment, inspires teams to deliver outstanding results, and brings a sharp, solutions‑focused mindset to every challenge.

If you’re driven, people‑centred, and eager to make a real impact, this role has everything you need to shine.

WHAT WE OFFER

• Expected Starting Date: March 2026

• This role has a starting salary of £31,000.

per annum, based on competence & experience.

• 39 hours per week, working 8 hour shifts between 6.00am - 9.30pm, 5 days out of 7, including alternate weekends.

WORKING WITH US HAS ITS REWARDS  

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.  

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers. 

• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. 

• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.

• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

WHAT YOU WILL NEED TO HAVE

• You enjoy leading, supporting, coaching and mentoring a team, and you’re passionate about people—always striving to deliver high‑quality customer service.

• You are someone who delivers goals and targets by leading your team effectively.  

• You are someone that can analyse data and turn your findings into tangible actions to achieve results based on business goals.

• You lead by example, supporting your team and the wider business as and when required.

• You have good IT literacy and are comfortable learning and working with new systems.

• Ability to implement structural way of working within the area of responsibility. 

• You have held a clean Full UK Drivers License for a minimum of 24 months. 

• You have at least 12 months experience leading a team of at least 10 people in a Transportation role. 

• You have experience working within a Logistics environment. 

• You have experience planning for succession thorough regular performance evaluations, coaching, and mentoring your team.

• You have experience in resolving customer issues and complaints, reaching a satisfactory outcome for both the customer and the business.

• Experience managing budgets and working with profits and losses. 

WHAT YOU WILL BE DOING DAY TO DAY

• Drive high‑quality, efficient Last Mile operations by effectively planning staffing, shifts, equipment, and delivery routes to ensure daily targets are consistently achieved.

• You will support your team to deliver an excellent customer service experience. 

• Work with your team to take action to prevent and reduce damages. 

• You will be responsible for customer ...