Parts Specialist

Responsibilities:

Our Construction Equipment Group is currently seeking a full-time Parts Specialist for our Scarborough, ME branch.

The primary responsibilities of the position consist of, but are not limited to:



* Ability to identify customer needs and present products effectively to close sales


* Handles inbound parts inquiries from customers and service departments


* Understanding product features, benefits, and specifications to answer customer questions accurately.


* Researches and enters orders through our authorized vendor portals


* Assists customers and/or technicians with locating and providing the correct part(s)


* Ensure all paperwork related to deliveries are complete and correct


* Establish new customer accounts, developing strong and productive customer relationships


* Direct ship parts to customer or coordinate parts pickup


* Research and advice technicians of parts and other status


* Check order accuracy before each delivery


* Maintain department order and cleanliness


* Assist in physical inventory counts


* Incorporate Alta's Guiding Principles into daily activities


* Performs other duties as assigned


* Meet and exceed strategic goals for the department


* Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:



* A minimum of one year experience in similar sales position in heavy machinery, truck or diesel engine industry selling parts or related products


* Will consider equivalent work experience in lieu of educational qualifications


* High school diploma/college diploma


* High level of accuracy


* Must be able to interface with customers in a professional and courteous manner


* ability to (cross / up) sell products and services


* Computer programs - Epicor/Silk systems, shipping software such as UPS Worldwide and FedEx, proficiency with Microsoft office suite (excel, word)


* Language Skills - Excellent oral and written communication skills, with emphasis on phone and in person skills


* Ability to perform multiple tasks while maintain a sense of urgency


* Excellent problem solving and organizational skills; ability to think outside of the box


* Detail oriented and thorough


* Able to work in a team environment

Physical Demands/Work Environment:



* Physical/Sensory Functions: Regularly will use hands; Frequently will stand, walk, sit, reach with hands and arms, talk/hear; Occasionally will climb or balance, stoop, kneel, crouch or crawl.


* Vision: To see both close and at a distance, depth perception, ability to adjust focus and see color


* Lift and/or Move Functions: Regularly will lift to 10 pounds; Frequently will lift from 11 to 25 pounds; Occasionally will lift 26 to 100+ pounds


* Work Environment: Occasionally will work near moving mechanical parts, outdoor weather conditions


* May involve sit...