Vice President - Strategy Manager, WorkSmarter Card & Connected Commerce

WorkSmarter helps bridge enterprise-wide transformation initiatives directly to the needs of Consumer & Community Banking, focusing on modernizing how Card and Connected Commerce teams work through tailored practices, tools, and operating models.

This team partners closely with Consumer & Community Banking leadership, translating broader firm strategies into actionable improvements for these teams-enabling them to adopt innovative approaches, leverage AI effectively, and achieve greater clarity and efficiency in their day-to-day operations.

As a Vice President - Strategy Manager within WorkSmarter, you will help shape the firm's transformation agenda by driving adoption of modern ways of working, elevating operating models, and embedding AI-enabled practices into everyday execution.

You will lead complex, high-impact initiatives, while partnering directly with Consumer & Community Banking leadership in Card and Connected Commerce to align their transformation goals.

Job Responsibilities



* Define strategy and lead technology adoption for Card and Connected Commerce in Consumer & Community Banking, ensuring modernization, AI integration, and improved operational efficiency and innovation.



* Drive cross-business alignment by convening executive forums to share best practices and accelerate transformation.



* Design and implement adoption strategies that deliver intuitive, valuable experiences for employees.



* Surface insights that inform enterprise investment and innovation decisions.



* Translate technology trends into actionable strategies for adoption and scale.



* Build and maintain expertise in core and emerging technologies, including GenAI and collaboration platforms.



* Drive change and transformation in meeting practices by encouraging the use of collaboration platforms, digital tools and best practices to have more impactful meetings

Required Qualifications, Capabilities, and Skills:



* 5+ years in Financial Services, Management Consulting, or Technology, with a focus on innovation, transformation, or change management / leadership.



* Proven track record of leading strategic initiatives and delivering measurable enterprise impact.



* Skilled at engaging C-suite stakeholders and senior leaders with clear, persuasive communication.



* Ability to distill complex challenges into strategic opportunities and actionable plans.



* Strong organizational, program management, and leadership skills.



* Demonstrated ability to build partnerships across diverse teams and functions.



* Ability to quickly learn and apply new tools and emerging technologies (e.g., GenAI, LLMs, collaboration platforms) to drive adoption and improve processes.

Preferred Qualifications, Capabilities, and Skills:



* Deep expertise in Microsoft 365 suite (Teams, OneDrive, MS Copilot) and other collaboration tools.



* Hands-on experience applying emerging technologies-including AI and larg...