Salesforce CRM Technical Analyst

What We're Looking For:

Michael Baker International is seeking a highly skilled Salesforce CRM Technical Analyst to design, implement, support, and enhance our Salesforce Sales Cloud platform.

This role is primarily technical and will focus on Salesforce development, integration, system administration, data management, security, and ongoing platform support.

The ideal candidate has deep hands-on experience with Salesforce Sales Cloud implementations, complex system integrations, and enterprise-scale CRM environments, preferably within the AEC (Architecture, Engineering & Construction) or project-based industries.

This role partners closely with business stakeholders, architects, other developers, vendors, implementation parters and integration teams to ensure Salesforce is scalable, secure, performant, and aligned with enterprise systems and data strategies.

What You'll Do:

Salesforce Platform Development & Configuration


* Design, develop, and maintain Salesforce Sales Cloud solutions using:
+ Custom objects, fields, record types, page layouts, and Lightning Experience
+ Flows (record-triggered, screen, scheduled), validation rules, approval processes
+ Apex (classes, triggers, batch, schedulable) and SOQL/SOSL as needed
+ Lightning Web Components (LWC) for custom UI and extensions
+ Support end-to-end Sales Cloud processes including Accounts & Contacts, Lead management and conversion, Opportunity lifecycle and forecasting
+ Proposal and pipeline management

System Integration & Architecture


* Design, implement, and support bi-directional integration between Salesforce and enterprise systems, including Oracle ERP (Financials), Oracle HCM, Deltek (Vantagepoint / Vision), Microsoft Outlook / Exchange / Microsoft 365.


* Work with middleware and integration platforms (e.g., MuleSoft, Boomi, Informatica, Azure Integration Services, or equivalent).


* Develop and maintain integrations using REST/SOAP APIs, platform events, and asynchronous processing.


* Troubleshoot and resolve integration failures, performance issues, and data synchronization problems.

Data Management & Migration


* Lead and support data migration, conversion, and synchronization efforts:
+ Data mapping, transformation, cleansing, and validation
+ Large-volume data loads using Data Loader, Data Import Wizard, or ETL tools


* Establish and enforce data quality standards, duplicate management, and governance controls.


* Support data-related activities during Mergers & Acquisitions (M&A) and system consolidations.

System Administration, Security & Compliance


* Manage Salesforce administration activities including:
+ User provisioning, roles, profiles, permission sets, and sharing rules
+ Security model design aligned with business and compliance requirements


* Monitor system health, performance, storage usage, and limits.


* Ensur...