Intelisys: Director, ATT Strategic Services

Summary

Strategic Services Director, AT&T, is a leader for our AT&T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys.

This leader is responsible for end-to-end AT&T/ACC operational execution across the partner lifecycle.

This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners.

The Strategic Services Director, AT&T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes.

Deep working knowledge of AT&T/ACC business systems, tools, B2B products, and operations is required.

Key Responsibilities

Partner Lifecycle Leadership


* Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support


* Lead and develop a team responsible for:



* AT&T/ACC pricing and quoting


* Order entry, order accuracy, and order flow


* Project management and service implementation


* Escalation assistance as required

Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience
Strategic & Operational Execution


* Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation


* Adhere to and monitor KPIs related to SLAs, quality, and partner experience


* Identify operational risks and proactively implement mitigation strategies

Cross-Functional Partnership


* Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance


* Serve as a strategic partner to sales team to drive pipeline and revenue growth

Systems, Tools & Process Ownership


* Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to:



* CRM


* Pricing and quoting tools


* Order management and provisioning platforms


* Project management and implementation systems

Ensure data accuracy, reporting integrity, SLA achievement and process compliance
Talent & Leadership


* Build, mentor, and retain high-performing operational teams


* Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement

Required Qualifications


* Bachelor's degree or equivalent experience; MBA or advanced degree preferred


* 10+ years of progressive experience in B2B operations, sales operations, or customer li...