B2B eCommerce Operations Lead

The B2B eCommerce Operations Lead plays a critical role in the day-to-day operation, optimization, and growth of our B2B digital commerce experience.

This role is ideal for someone with broad technical fluency across eCommerce platforms, ERP integrations, and third-party connections – paired with a strong understanding of B2B purchasing models such as punchout, contract pricing, and account-based workflows.

This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.

Key Responsibilities

eCommerce Operations & Platform Administration


* Administer and support the B2B eCommerce platform, ensuring reliability, performance, and data integrity.


* Manage product catalogs, customer-specific pricing, content, and merchandising rules that support both direct web ordering and punchout-based transactions.


* Monitor system health and transactional flows; coordinate issue resolution across internal teams and external partners.

Punchout & Connected Commerce Enablement


* Support punchout integrations (e.g., cXML or similar standards) with customer procurement systems.


* Coordinate onboarding, testing, and maintenance of customer-specific punchout connections.


* Ensure consistency of product data, pricing, availability, and order processing between punchout, eCommerce, and ERP systems.


* Act as a primary point of coordination for punchout-related issues involving customers, procurement platforms, and integration partners.


* Identify opportunities to improve punchout adoption, reliability, and scalability.

B2B Customer & User Experience Support


* Ensure the platform supports core B2B workflows such as contract catalogs, approvals, account hierarchies, repeat ordering, and invoice payment.


* Collaborate with sales, customer service, and procurement-facing teams to resolve usability or workflow issues impacting customer efficiency.


* Diagnose and resolve system, configuration, data, and integration-related issues that impact customer ordering activity, while partnering with Customer Service and Sales to reduce repeat issues and strengthen first-level support.

Cross-Functional & Partner Coordination


* Serve as a liaison between internal teams (IT, Sales, Marketing, Customer Service, Operations) and external development, punchout, or integration partners.


* Coordinate enhancements, releases, upgrades, and integration changes across the connected commerce ecosystem.


* Translate business and customer requirements into clear technical and operational tasks.

 Integrations & Technical Oversight


* Support integrations across ERP, PIM, OMS, search, analytics, payment providers, and procurement systems.


* Validate end-to-end data flows including customer records, pricin...