Sales Administrative Assistant

About Us

Courtland Grand Hotel is located in the heart of Atlanta's downtown business district.

We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few.

At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent.

We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed.

We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Essential Duties and Responsibilities


* Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.

Take booking inquiry information via phone and prepare proper paperwork.


* Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.


* Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.

Exercise decision making skills to direct caller's request.

Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.


* Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.

Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.

Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.


* Handle individual reservations for VIP clients.

Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.


* Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.


* Comply with attendance rules and be available to work on a regular...