Front Office Manager

About Us

A state-of-the-art, Green lodging hotel located just off I-4 and CR 535 and directly across the highway from Orlando's Premium Outlet Mall.

At Hilton Garden Inn Lake Buena Vista, we're proud to cultivate a welcoming, inclusive, and collaborative work environment where every team member is valued and empowered.

Our focus on teamwork and open communication creates a positive atmosphere where we all work together to deliver exceptional service and memorable experiences for our guests.

We believe in personal growth and offer opportunities for development, ensuring that each individual has the tools and support needed to thrive in their role.

Whether you're interacting with guests, maintaining the property, or managing operations, you'll find a culture that encourages work-life balance, respect, and a shared commitment to excellence.

.Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program.

Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way.

Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the room's budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Develop and implement controls for expense management.

Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively ...