Carrier Customer Success Specialist

Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Key Responsibilities


* Manage and resolve customer disputes, including billing, service, and contract issues


* Generate and present Customer Scorecards for quarterly business review (QBR) meetings, highlighting performance, opportunities, and feedback


* Drive renewals and retention of existing customers, identifying upsell and cross-sell opportunities


* Perform account maintenance tasks, such as updating tax forms, building lists, rate cards, and contact information


* Handle customer escalations, working with internal and external stakeholders to resolve issues and complaints


* Provide pre-sale support for large deals and RFPs, collaborating with the sales team and providing relevant information and documentation

Qualifications and Skills


* Bachelor's degree in business, communications, or related field experience


* At least 3 years of experience in customer success, account management, or sales in the telecommunications industry


* Strong knowledge of carrier services, products, and contracts


* Excellent communication, presentation, and negotiation skills


* Customer-oriented, proactive, and problem-solving mindset


* Ability to work independently and as part of a team


* Proficient in Microsoft Office, CRM, and billing systems

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:


* Medical, dental, and vision plans - start when you start!


* Life insurance (self, spouse, children)


* Paid time off (vacation, holiday, and personal/sick days)


* 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


* Group Legal plan with Identity Theft Protection

Additional Perks


* Tuition reimbursement (up to $5,250 on 1st year)


* Annual community support to various organizations across the U.S.


* Associate recognition & awards programs


* Advancement o...