Parts and Service Center Manager

Parts and Service Center Manager

Drive Repairs.

Lead the Crew.

Keep Fleets Rolling!

Location: Morgantown, PA

Your Impact - Big and Bold!

The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day.

What a Day in Your Life Looks Like:



* Compliance: Drive excellence by ensuring the facility consistently follows national account programs for service work and turnaround times, applying standards to all customers unless otherwise directed.


* Communication: Elevate communication with internal and external customers through the creation and maintenance of efficient system reporting.


* Documentation: Keep revenue flowing smoothly by maintaining accurate paperwork and seamless paper flow to boost department profitability.


* Work Order Review: Take charge of reviewing all work orders, verifying quoted hours and materials, and stepping in to assist with service quotes when needed.


* Pre-Job Coordination: Collaborate closely with technicians before each job to ensure full understanding of quoted hours and repair scope.


* Scheduling: Lead daily communication with Service staff to expertly schedule units, adapting on the fly to meet customer expectations.


* Quality Control: Own the quality process by conducting thorough checks on completed units with techs and confidently signing off on work orders.


* Material Usage Review: Ensure optimal material use by reviewing completed work orders and promptly submitting paperwork to the materials department.


* Team Culture: Inspire a winning Parts team culture by defining clear job roles and streamlining order processing and shipping within 24 hours.


* Security: Safeguard the Parts & Service areas to maintain a secure, efficient workspace.


* Conflict Resolution: Quickly resolve parts shortages caused by allocation conflicts between Parts and Service.


* Training: Champion the training of the estimator/coordinator responsible for service coordination and parts sales, focusing on crystal-clear job descriptions.


* Inventory Management: Slash excess and obsolete inventory to keep stock lean and efficient.


* NCR Returns: Manage NCR returns meticulously, documenting monthly outcomes and ensuring credits are processed or justified.


* Inventory Planning: Lead the implementation and training of planners on JDE system for precise inventory management, with weekly usage reviews.


* Physical Inventory: Support the annual physical inventory process for Parts and Service departments to maintain accuracy.


* Stock Level Management: Ensure inventory levels are perfectly aligned with customer and regional facility demands.


* Safety Compliance: Be a safety champion by enforcing company and OSHA regulations, recommending improvements, and fostering a secure work environment.


* Safety Meetings: Lead brief, impa...