Front Office Manager

We're looking for a Front Office Manager to join our team at Crowne Plaza Canberra.

 

Your day to day 

You’ll lead the team to success, rolling up your sleeves and working side by side to deliver a superior guest experience.

You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results. 



* Having authentic conversations with our guests to resolve their issues, queries or concerns 


* Overseeing the Hotel operations in the absence of Senior Management 


* Being the first point of contact for any critical emergency situations 


* Leading the team to deliver results that positively impact guest experience and overall Hotel performance 


* Focusing on team development to ensure our team are continuously learning and broadening their skills 


* Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes


* Conducting regular front office inspections to ensure we’re making the right first impression 

What we need from you 


* Experience in a similar role in a hotel environment


* Positive energy, eye for detail, and passion for delivering great guest experiences 


* Ability to have genuine connections with guests and colleagues 


* Ability to work in a fast-paced environment and prioritise workload 


* Strong attention to detail, written and verbal communication and organisational skills 


* Team player with a collaborative approach to work 


* Responsible Service of Alcohol certificate, First Aid and CPR certification 


* Working rights for Australia 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :


* Paid birthday leave


* Hotel perks, including accommodation and food & beverage discounts


* Enhanced parental leave


* Proactive health days and flexible work options.


* Your career journey will be supported through our lifelong development program


* IHG Career Milestone celebrations


* Transfer of entitlements as you move and grow with IHG. 


* Access to our discount retail platform that makes your pay for even further

What you can expect from us 

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to ap...