Supply Chain Delivery Manager

1.

Assure SCP delivery and processes adhere to service scope and SubContractor agreement

2.

Oversee meeting of all Target Performance Levels and Quality of assessments, in co-ordination with the TPL Manager

3.

Enable SCPs to achieve monthly volume profile and overall contractual volumes by ensure requisite volumes are flowed through from Maximus Support Centres to SCP, and customer referrals are progressed in a timely manner by SCP

4.

Ensure that Maximus and SCP delivery is complementary.

Build and maintain relationships with the SCPs that foster a collaborative approach, sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance

5.

Support/coach under-performing supply chain partners to improve any aspect of under-performance vs.

expectation, including through the formal Rectification Plan Process

6.

Act as a conduit between Maximus and SCPs, providing regular performance updates, issuing of formal notifications and communications and delivery of responses

7.

Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Qualifications & Experience

Essential



* Proven leadership capability with a strong track record as motivator of people operating both physically in teams and remotely


* Demonstratable experience successfully managing a Supply Chain contract/performance


* Track record of successful developing positively Senior Stakeholder relationships

Desirable



* Experience of driving continuous improvement strategies to successful completion


* Demonstrable commercial and financial acumen

Individual Competencies

Essential



* A commitment to the principles and practices of diversity, equity, and inclusion


* Strong customer and performance-focus, able to work to deadlines


* Able to work effectively in a fast-pace, complex, multi stakeholder environment


* Extreme attention to detail


* Strong planning and organisation skills


* Highly effective communicator - verbal, written and visual, able to interact with both internal and external senior stakeholders


* Experienced problem-solver


* Able to analyse and interpret data

Desirable



* Highly confident in the use of Microsoft packages


* Strong conflict manager

Travel requirement



* Occasional travel within Lot (Scotland, North West and Yorkshire)

Key Contacts & Relationships

Internal



* Supply Chain Director


* TPL Manager


* Supply Chain Co-ordinator


* Contract Performance


* FAS Support Centre


* SME PIP


* Head of Quality PIP


* Maximus Supply Chain & Procurement


* Maximus UK Shared Service

External



* Authority


* Supply Chain Partners

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

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