VP of IT Operations

The VP of IT Operations is a senior executive responsible for the strategic direction and day-to-day management of the organization's global technical infrastructure.

This includes cloud services, data centers, networking, enterprise applications, integrations and service desk.

The primary goal is to ensure 24/7 system availability, scalability for business growth, and a seamless digital experience for all employees and customers.

WHAT WILL YOUR NEW ROLE BE

The duties of this role are split between strategic leadership and operational excellence.

Strategic Leadership:


* Infrastructure Roadmap: Develop and execute a 3–5 year infrastructure strategy that aligns with business goals 


* Budget Management: Oversee a multimillion-dollar OPEX and CAPEX budget; optimize spend and vendor contracts to maximize ROI.


* AI Adoption: Embrace available AI tools and platforms to provide automation and self-service capabilities to Harris employees.  

Operational Duties:


* System Reliability: Oversee Data Center, Cloud and Network Operations teams to maintain 99.99% uptime.


* Cybersecurity Operations: Partner with the CISO to implement proactive threat detection, incident response, and disaster recovery (DR) protocols.


* Vendor Management: Lead negotiations and performance reviews with key partners (Microsoft, Amazon, Dell, CDW, TELUS, PAN, others).


* Talent Development: Direct, mentor, and scale a global team of IT professionals, fostering a culture of continuous improvement 

WHAT WE ARE LOOKING FOR


* Total Experience: 12–15+ years in Information Technology.


* Leadership Experience: 7+ years in a senior management role (Director or above) overseeing large, cross-functional teams.


* Technical Track Record: Proven experience leading digital transformations, large-scale cloud migrations, or modernizing legacy data centers.


* Industry Specifics: (preferred) Experience in high-compliance or high-volume industries like FinTech, Healthcare, or E-commerce.


* Education: Bachelor’s Degree in Computer Science, Information Technology, or Engineering.


* Certifications (Examples of preferred cert’s):
+ ITIL 4 Master: For service management excellence.
+ CISSP: For a deep understanding of security operations.
+ PMP: For managing complex, large-scale infrastructure projects.
+ Cloud Architect Certifications: (AWS Certified Solutions Architect or Azure Solutions Architect Expert).

WHAT WILL MAKE YOU STAND OUT


* Technical Acumen: Cloud Architecture (Hybrid/Multi-cloud), Cybersecurity, DevOps/CI-CD, Data Privacy.


* Business Acumen: Financial forecasting, Contract negotiation, M&A integration, ROI analysis.


* Soft Skills: Executive presence, Crisis management, Influence without authority, Radical transparency.

WHAT WE OFFER


* Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five ...