Vice President, Operations and Service Delivery

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Vice President, Service Delivery Operations leader you will provide strategic vision and direction over all client implementations.

This role is accountable for building, leading, and developing implementations team members, will implement best practices across all aspects of client implementations, represent GXOs delivery capabilities in business deals, and collaborate with the rest of our operations leadership team in overall regional initiatives.

This position is a people manger role reporting to the Chief Operations Officer for Americas and APAC.

50%- 75% travel required, primarily within the US, however some global travel may be required.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


* Implementing a customer first approach throughout the organization and demonstrating the value of customer success through operations and account management.


* Lead customer implementation approach by establishing objectives, key results, KPIs, customer metrics and other measurable scores that effectively gauge the health of implementations.


* Build implementations play book to improve the efficiency and effectiveness of client go lives.


* Lead large, complex, highly integrated programs from start up through start up and hyper care.


* Work with Account Management team to outline customer lifecycles, setting the escalation process, channels and touchpoints and partnering with Account Management to work productively within these processes.


* Measure, report and analyze outputs on the effectiveness of customer implementations.


* Identify and solve complex, operational, and organizational problems leveraging the appropriate resources within or outside of client implementations, transitions or takeovers.


* Become a trusted advisor to your team, customers, operations, and commercial teams.


* Recruit, attract and onboard new implementation and site team members, helping them integrate3 with the team, and encouraging collaboration and learning within the group.


* Be a respected leader in the company and industry.

Establish strong collaborative culture with peers, functions, customers, and partners.

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree in related field or equivalent work or military experience


* 12 years ...