Diamondbacks Game-Used Memorabilia Retail Associate

Position Summary

The Arizona Diamondbacks are seeking personable, motivated, and detail-oriented retail associates to join the D-backs Authentics team for the 2026 regular season and potential postseason games at Chase Field.

This role is responsible for operating the D-backs Game-Used Memorabilia Store during home games, delivering a premium fan experience while educating guests on MLB-authenticated merchandise and handling high-value transactions with accuracy and professionalism.

 

Essential Duties & Responsibilities


* Serve as a knowledgeable ambassador for the MLB Authentication Program, clearly communicating product details, authenticity, and history to fans.


* Accurately handle the sale of game-used and team-issued merchandise, following program requirements.


* Engage with fans to answer questions, provide product recommendations, and enhance the overall in-game retail experience.


* Maintain a clean, organized, and visually appealing retail space throughout each game.


* Support full-time Authentics staff with pricing execution, inventory organization, and merchandising initiatives.


* Assist with restocking, setup, and breakdown of the Game-Used Memorabilia Store on game days.


* Uphold brand standards while delivering excellent customer service in a fast-paced, high-volume environment.

 

Required Qualifications


* High School Diploma or equivalent.


* Prior experience handling cash and credit card transactions.


* Strong interpersonal and verbal communication skills with the ability to engage a diverse fan base.


* Detail-oriented with solid organizational and multitasking abilities.


* Working knowledge of Major League Baseball teams, players, and game flow.


* Demonstrated sales skills and customer-first mindset.

 

Preferred Qualifications


* Previous retail, sports, or live event experience.


* Familiarity with collectibles, memorabilia, or authenticated merchandise.


* Ability to quickly learn product details and MLB authentication standards.

 

Additional Requirements


* Availability to work nights, weekends, and holidays as required by the game schedule.


* Ability to work a minimum of 50% of regular season home games (approximately 40 games between March 30 and September 20).


* Comfortable standing for extended periods and working in a high-energy game-day environment.