Manager, Systems Analysis (department Of Facilities Management) Actively Recruited

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary

Leads the implementation and ongoing maintenance of the bureau/department's critical systems and applications.

Manages the design, development, and support of departmental systems, proactively directing the evaluation and analysis of operational issues related to software, data tools, and infrastructure.

Develops and formalizes internal system policies, procedures, and reporting, while also collaborating with senior leadership on project status and change management.

Aligns resources (facilities, technology, staffing, logistics) with departmental priorities to
ensure successful system operations and strategic goal achievement.

This position is Actively Recruited and At Will.

Minimum Qualifications



* Graduation from an accredited college or university with a Bachelor's Degree or higher is required.


* Five (5) years of information technology, systems operations, analytics, or directly related experience is required.


* Three (3) years of prior supervisory experience is required.

Preferred Qualifications


* At least 3 years' experience managing a Facilities Management Central Maintenance System (CMMS), including work loading and assignment, with the ability to analyze CMMS data and produce reports is preferred.


* Experience with Tririga SME is preferred.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.

The duties listed are not set forth for purposes of limiting the assignment of work.

They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.



*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS



* Skill in troubleshooting and initiating repair services for a range of IT equipment (terminals, modems, servers, data communications).

Proficient in completing documentation for system operations, help desk logs, and performing/monitoring routine tasks like backups.



* Knowledge in responding to diverse user requests and adept at employing customer service strategies to understand needs, manage expectations...