Operations Support Specialist II

Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.

Supervision Responsibility:
None      
 
Essential Duties
• Answer product, order, and service-related questions. 
• Respond promptly to customer inquiries, concerns, and questions. 
• Manage incoming calls, shared among the team. 
• Maintain a positive, empathetic, and professional attitude always. 
• Process and follow up on sales orders. 
• Communicate with customers through various channels. 
• Ensure adherence to credit policies and sales procedures. 
• Work cross functionally with key departments. 
• Extensive experience and judgment to make critical logistics and customer service-related 
decisions. 
• Provide shipping quotes as needed. 
• Perform other related duties as assigned.

Minimum Qualifications

Education and Experience   
• High School Diploma or GED required. 
• Logging into designated freight program to provide freight estimates to customers. 
• Answering and transferring calls. 
• Logging in and responding timely to customers on Live Chat. 
• Basic understanding of EDI and Power Automate. 
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Operations Support Specialist II
This is the next level of the Operations Support Specialist series and is required to have a  
minimum of 2 years of previous experience and working knowledge and competent 
demonstration of the following:  

• Entering, confirming and releasing sales orders in the ERP system 
• Logging into designated freight program to provide freight estimates to customers 
• Answering and transferring calls 
• Logging in and responding timely to customers on Live Chat 
• Basic MS Excel 
• Intermediate knowledge of EDI and MS Power Automate

Operations Support Specialist II perform broader range of duties, proven skillset to fully perform  
Operations Support Specialist responsibilities, more technically complex tasks, expected to set  
an example of professional efficiency and provide technical direction to less experienced staff.

 

The Operations Support Specialist II receives minimal instruction or assistance and is fully  
aware of the operating procedures and policies associated with the department.

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­­­­­­­­­­­­­­­­­Employment Standards
The requirements listed below are representative of the knowledge, skills, and/or abilities 
(KSA’s) required. 
 
• Knowledge of ERP Systems 
• Knowledge of EDI 
• Skilled in MS Excel 
• Skilled in MS Power Automate 
• Ability to multi-task with a high sense of urgency 
• Ability to interact comfortably with others. 
• Ability to pass a pre-employment background check.