Customer Success Renewal Specialist

Customer Success Renewal Specialist - GIS/GOS

The CS Renewal Specialist will be responsible for managing the end-to-end administrative process of renewals for the GOS (Grid Operation Systems) software portfolio globally / GIS software portfolio.

This role ensures operational excellence, accuracy, and agility in handling renewal proposals, approvals, and financial flows, enabling seamless execution and revenue recognition.

Key Responsibilities


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+ Execute the entire back-office process for GOS global renewals / GIS international renewals, ensuring compliance and efficiency.



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+ Oversee the full lifecycle of contract renewals, from tracking dates to securing signed agreements.



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+ Monitorrenewalpipeline, provide reports, and share insights on trends and opportunities.



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+ Coordinate with the Support Organization / country teams to organize effort estimations and align on renewal requirements and process.



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+ Prepare and manage internal and external quotes, ensuring accuracy and timely delivery.



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+ Coordinate activities to support negotiations and customer interactions.



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+ Work closely with Customer Success, Account Managers, Finance, Legal, and Partner teams to finalize deals.



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+ Manage orders and contract process, ensuring proper documentation and approvals.



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+ Monitor and follow up on execution, delivery, invoicing, and revenue recognition to guarantee timely completion.



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+ Ensure all renewals align with internal policies and resolve any contract discrepancies.



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+ Act as a liaison between Customer Success, Finance, and Delivery teams to ensure smooth operational flow.

Qualifications


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+ Education: Bachelor's degree in Business Administration, Finance, or related field.



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+ Proven experience in renewals, sales operations, or commercial back-office processes within SaaS or technology environments.



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+ Strong understanding of contract management, quoting, and approval workflows.



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+ Experience with CRM systems and familiarity with financial and billing processes.



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+ Excellent organizational skills and attention to detail to manage complex administrative flows.



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+ Strong communication and collaboration skills to work with cross-functional teams.



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+ Fluent in English (written and spoken) to collaborate effectively with global stakeholders.

What we offer:


* Hybrid working model (WFH or Office) & flexible working hours


* 24+ days of annual leave


* International team with the possibility for training & upskilling


* Gym & sports activities


* Learning & Development for each employee (including internal platforms & additional budget)


* Having a chance to be mentored by any worldwide expert inside Schneider Electric


* The finan...