Functional Business Analyst II

JOB DESCRIPTION

The Functional Business Analyst II will develop a deep understanding of the company's Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions.

The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.

Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

Responsibilities


* Analyze and determine the need to change a business process or application through new development or customization of a packaged solution


* Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value


* Align the business team around the scope of a solution and the logical requirements for the technical team to implement


* Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations


* Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required


* Develop and deploy agile engineering best practices throughout development lifecycle


* Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts


* Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product


* Assist in projects by:
+ Performing the role of Project Manager, Business Analyst and Tester when required
+ Facilitating the negotiation of requirements amongst multiple stakeholders
+ Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team
+ Assist, coordinate or lead portions of small/simple projects
+ Developing use cases and executing user acceptance plan and testing criteria
+ Documenting process diagrams, training materials/job aids
+ Coordinating and participating in implementations
+ Assisting in resource allocation planning


* Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors


* Coordinate issue resolution and escalation, and manage expectations across users and stakeholders


* Report progress on assigned tasks

COMPETENCIES

• Communicate effectively through presentation and written notification

• Multi-task and pivot to changing priorities in a fast-paced environment

• Work independently or as part of a team

• Build collaborative working relationships

• Problem-solve using process, workflow, or technology in an orga...