Service Support Representative - Shop

Why Join Altec?

This is not a remote role, and will work in-person, at our service center in Indianapolis, Indiana.

Why Altec?

Settle in with a Secure Essential Industry (supporting Utilities & Telecom)

Maintain a Career Focus, with growth & development encouraged within Altec

Competitive Compensation that rewards performance

Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation

Values that include Enjoyment of Work and Family

$50,000 to $57,000 per year depending on experience

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Apply at https://jobs.altec.com

Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

MAJOR RESPONSIBILITIES:

Administrative Service Support


* Performs specific customer requirements for the opening and closing of Service Requests.


* Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Service Request, Estimates, and any other related information.


* Resolves problems with strong analytical and administrative abilities.

Flexibility is a must, with detail orientation, and a passion for resolving problems within a service environment.


* Uses analytical information to identity Service Request, Installed Base, or payments errors to facilitate continuous improvement.


* Resolves up to level 3 and 4 Installed Base related updates with minimal assistance.


* Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

Inventory Service Support


* Assists Supervisors and Technicians with the scheduling of required inventory actions.


* Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.


* Creates and/or maintains reports for Inventory control including but not limited to: Debrief errors, Items NOLOC, expected receipts (parts not received to PCD after shipping label creation).


* Conducts parts follow up per established standards.


* Conducts review of Service Requests in Pending status in order to identify and resolve parts handling errors.


* Attends and/or conducts peer to peer training as directed by supervision.


* Attends formal training as may be required.

Parts Service Support


* Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Bill of Mater...